Site Auditor

 

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We are looking for a Site Auditor based in the middle of the country.

External Relationships: Tenants,Care Operators, landlords/ clients

Internal Stakeholders:

· Head Office Staff

· Housing Staff

· Senior Management Team

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Essential

Full clean driving and DBS check. £3.5K car allowance

Purpose

The purpose of this role is to deliver and lead client surveys across the South of England and carry out detailed inspections and produce detailed professional reports that will be submitted to our clients.

Full training will be provided on the survey reporting system MYSHON uses.

Responsibilities

· Accurate reporting and attention to detail

· Attending site on given time and date

· Completing and returning reports back in a timely manner.

· Liaising with Technical Co Ordinator daily for any site visit changes

· Liaising with tenants and care providers and others in a professional manner.

This Job Description serves to illustrate the type and scope of the duties currently required for the post; however it is not a comprehensive or exclusive list and duties may be varied for time to time. You may be required to undertake other duties, projects, and responsibilities consistent with the objective of the post as directed by your line manager.

Experience

· Basic technical knowledge

· Good housing sector knowledge

· Good experience of managing a geographically dispersed workload.

Skills

· Excellent stakeholder management skills along with being customer focused.

· Excellent organisational and planning skills; to balance multiple demands in a complex and changing environment.

· Excellent interpersonal and communication skills (both written and verbal).

· Excellent eye for detail

· IT literate with demonstrable knowledge of Microsoft and database applications.

· Ability to deal effectively with people from senior management to board level.

· Ability to prioritise effectively with the ability to proactively problem solve.

Personal Attributes

· Professional, approachable and performance driven at all times.

· Self-motivated and able to work independently with minimum guidance.

· Confidence in taking the initiative and making sound decisions.

· Prepared to travel regionally and work away overnight

· Ability to be flexible and respond to changing circumstances.

· Demonstrate a positive ‘can do’ attitude and to become quickly established to add value to the business.

· Commitment to equal opportunities.

Company Information

Ensure you familiarize yourself with the following:

· Company Policies

· Company Objectives

· HR Policies and Procedures.

· Communications Protocol

· Company Intranet and procedures

Behaviours and Attributes

MYSHON Limited pride ourselves by the manner in which we work together as a team and by the pride we have collectively in the services we deliver. This is as a result of the culture which the company nurtures carefully and which is embraced in our Vision, Mission and Values; our Success Charter and Communications Protocol; our Personal Development and Annual Appraisal programme which binds all employees to work together to achieve a common ethos:

· To genuinely treat all residents and other staff with the respect you would like to be treated and ‘day to day’ to engage effectively and be friendly, helpful, enthusiastic, courteous, positive and cheerful.

· To help deliver a culture where it becomes second nature to exceed expectations by delivering a high-quality customer focused service consistently.

· To work flexibly beyond our job role but within the skill sets you have where this improves service levels to the customers.

· To be a role model treating everyone fairly and consistently and by ‘pulling your weight’ and taking personal responsibility

· To prioritize several competing tasks to programmed deadlines, to deliver what is most important in the best manner possible within the resources available even when under pressure.

· To embrace innovation and changes positively in relation to new initiatives in order to improve the efficiency and effectiveness of the service.

· To attempt to reach your full potential by embracing our Personal Development and Annual Appraisal systems to improve the quality and effectiveness of the services we deliver.

· To participate actively in training courses

· Be bold and speak up - tell your peers and line management where you have ideas to improve the service or where you feel the service is below standards and/or there are imbalances in the team’s efforts which could upset the equilibrium or where you see or experience anything which you feel is wrong such as bullying, harassment or discrimination.

· To support any service failure issues by being proactive in coming up with ideas to resolve them quickly with minimal impact to customers.

· To co-operate proactively with quality audits and assessments to ensure any lessons learnt are fed back into methods to improve service levels and quality.

· To make an effort to communicate well by adopting the Communication Protocol and reading the weekly bulletins and contributing positively at group meetings and in 1-2-1’s

· To follow guidance from line management and to supervise staff who you line manage to support achievement of these behavior’s and attributes.

· To maintain strict confidentiality in relation to all tenant matters and their personal data

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kings Norton: reliably commute or plan to relocate before starting work (required)

Experience:

• Support Environment: 1 year (preferred)

Licence/Certification:

• NVQ Level 2 Health & Social Care (preferred)

Work Location: In person

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